1. Identification with the expectation and specifications drawing up

2. Elaboration of the commercial plan and implementation of the intervention plan

- Proportion & human resources
- Test and new test procedures
- Technical configuration of the production process
- Operational carrying out and calls production steady
- Control of the results and analysis of the results

3. Analysis and qualitative and quantitative synthesis of the campaigns, recommendation of the detained plan. In the continuance Clientela is part of:

- Its services
- its customers activity development